Measured Success

 

We pride ourselves on providing high quality service with full transparency. Guests at each facility we serve are encouraged to rate our service with an anonymous third party survey. This tool gives us a clear understanding of the quality of our performance. Each month, we receive a report that tells us how our services and staff are perceived. We believe that perception is reality, so the rating that patients and guests give us provides the clearest indication of our service quality. When our scores are high, we give positive feedback to our staff. When our scores show room for growth, we take immediate action to improve the experience we provide.