Why Work at Encore?

At Encore Service Group, we are dedicated to building a team of hardworking professionals who are not only interested in performing their job well now, but are also focused on building skills for their future. We offer two programs that are designed to help our “Encore-preneurs” take the first steps toward a successful professional future.


Hospitality 360©

Hospitality 360© is Encore’s Service Excellence program that unleashes the potential within team members. Upon completion of the Hospitality 360© program, team members will:

  • Demonstrate radical hospitality
  • Respond to all feedback openly
  • Identify and utilize appropriate communication methods to provide candid feedback
  • Pass the Encore Service Group’s Essential Knowledge Exam with a score 95% or higher. The topics on this exam include, but are not limited to:
    • Wayfinding
    • Frequently Asked Questions
    • Operational Procedures
    • Identify and enhance behaviors that improve the guest experience
    • Demonstrate the ability to manage all aspects of effective service recovery

360 U©

360 U© is Encore’s ongoing leadership development program. Team members who complete 360 U© will:

  • Serve as advocates of Radical Hospitality
  • Create personal and professional goals that are Specific, Measurable, Achievable, Relevant and Time-bound
  • Provide and receive feedback in a manner that creates an environment of persistent improvement
  • Identify, design, and execute a business innovation from inception to implementation
  • Create, evaluate, and critique business plans, financial statements, and forecasts
  • Plan, prepare for, and facilitate training, coaching sessions, and candidate interviews