Measured Success

We pride ourselves on providing high quality service with full transparency. Guests at each facility we serve are encouraged to rate our service with an anonymous third party survey. This tool gives us a clear understanding of the quality of our performance. Each month, we receive a report that tells us how our services and staff are perceived. We believe that perception is reality, so the rating that patients and guests give us provides the clearest indication of our service quality. When our scores are high, we give positive feedback to our staff. When our scores show room for growth, we take immediate action to improve the experience we provide.

“To whom it may concern, I just wanted to give a little insight on your valet at the george issac, a nice young lady I believe she told me her name was sam. Last week I visited utmc at the george issac for my mothers surgery that’s where I met Sam she was professional, gave us very warm welcoming and boy is she a life saver. She went got us a wheelchair for my mom since she is unable to walk as good as she used to and even wheeled her in for me while I gathered our things to bring in. Once my mom was called back I had a little window to be able to go eat and such so I had asked her for directions. She even offered to push me in wheel chair and help get my food since I wasn’t walking the greatest that day. I declined the free ride, but it was so sweet of her to offer. Its nice to see young people helping us old people when in need and boy does it help and much appreciated.”

– Sue and Rob (UTMC Guests)