Support Services

Support Services

While the doctors and nurses at a hospital or medical center can provide exceptionally attentive and effective clinical care, the people working in support positions often make the most significant impression on patients and guests. Encore Service Group can fill greeter, front desk, internal transportation, and other hospitality positions with highly trained individuals who will ensure that the impressions they make are always positive. From offering up a friendly smile to going great lengths to ensure that a patient or guest has all of the information and resources they need, Encore Service Group employees can turn support positions into some of the most important roles in a medical facility.

Greeters

From curbside to bedside, greeters serve an integral role in the throughput process. Whether a greeter is simply providing a friendly smile or going great lengths to meet the needs of a patient or guest, they are an extension of a facility’s dedication to service excellence. Encore Service Group can provide highly trained and dedicated individuals to fill these roles, ensuring that every patient and guest has access to friendly assistance, no matter what their needs are.

Concierge

Medical professionals work hard to provide the highest level of care to every patient. But this often means that they have little time to balance their responsibilities outside of the hospital. Encore Service Group can utilize welcome desk space to provide employees with complementary concierge services, such as:

  • Arranging for an oil change/car cleaning
  • Mail and shipping services
  • Information research
  • Ordering flowers for delivery
  • Contacting transportation or shuttle services
  • Ordering food/groceries
  • Dropping off and delivering dry cleaning

Internal Transportation

A reliable and efficient internal transportation team is essential for every hospital. Encore Service Group can provide a disciplined and courteous internal transportation staff that increases productivity, improves patient satisfaction, and works hand-in-hand with the various departments inside of the hospital to ensure that appointment times are kept and patients receive courteous and attentive care.

“Good Morning,
I just received a call from a Robert K who attends mass on Sunday‚Äôs at 10a. He wanted to praise one of the valet attendants, although he does not know his name. He is currently a student at UM Dearborn. At any rate, he truly enjoys every encounter with this young man. He works valet every Sunday and is always energetic, polite, and with a smile! Mr. K states that he knows of others who all have said the same about this valet attendant. He really wanted to make sure to acknowledge him. I was truly happy to take such a warm call and wanted to make sure that he is recognized. Thanks,”

– Beaumont Employee