Why Work at Encore?

At Encore Service Group, we are dedicated to building a team of hardworking professionals who are not only interested in performing their job well now, but are also focused on building skills for their future. We offer two programs that are designed to help our “Encore-preneurs” take the first steps toward a successful professional future.

Hospitality 360©

Hospitality 360© is Encore’s Service Excellence program that unleashes the potential within team members. Upon completion of the Hospitality 360© program, team members will:

Demonstrate radical hospitality
Respond to all feedback openly
Identify and utilize appropriate communication methods to provide candid feedback
Pass the Encore Service Group’s Essential Knowledge Exam with a score 95% or higher. The topics on this exam include, but are not limited to:
- Wayfinding
- Frequently Asked Questions
- Operational Procedures
- Identify and enhance behaviors that improve the guest experience
- Demonstrate the ability to manage all aspects of effective service recovery

360 U©

360 U© is Encore’s ongoing leadership development program. Team members who complete 360 U© will:

Serve as advocates of Radical Hospitality
Create personal and professional goals that are Specific, Measurable, Achievable, Relevant and Time-bound
Provide and receive feedback in a manner that creates an environment of persistent improvement
Identify, design, and execute a business innovation from inception to implementation
Create, evaluate, and critique business plans, financial statements, and forecasts
Plan, prepare for, and facilitate training, coaching sessions, and candidate interviews

“To whom it may concern, I just wanted to give a little insight on your valet at the george issac, a nice young lady I believe she told me her name was sam. Last week I visited utmc at the george issac for my mothers surgery that’s where I met Sam she was professional, gave us very warm welcoming and boy is she a life saver. She went got us a wheelchair for my mom since she is unable to walk as good as she used to and even wheeled her in for me while I gathered our things to bring in. Once my mom was called back I had a little window to be able to go eat and such so I had asked her for directions. She even offered to push me in wheel chair and help get my food since I wasn’t walking the greatest that day. I declined the free ride, but it was so sweet of her to offer. Its nice to see young people helping us old people when in need and boy does it help and much appreciated.”

– Sue and Rob (UTMC Guests)